Page 11, Service, Troubleshooting – Dexaplan DV 622 Instrukcja Obsługi

Strona 9

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Page 11

Dexaplan GmbH

Paul-Böhringer-Str. 3

D - 74229 Oedheim

Stand 18/10/2007

Ident.-Nr.: 18-10-2007-DV 622-GBPLHU-L114a

Service

Information on dealing with common problems can be
found at www.dexaplan.com. If you have any questions,
p l e a s e c o n t a c t o u r s e r v i c e o f f i c e b y e m a i l
([email protected]) or by telephone
(

0870 - 241 3029

Mo.-Fr. 8.30 - 17.00;

1890 851 851 Mo.-Fr. 8.30 - 17.00). Here you

can obtain all necessary information on service questions
such as returns, etc.

Remedy

Check all connections

Set the TV or the monitor to the correct AV
channel
Switch on the event recorder
Press the “Monitor” button repeatedly until the
desired image is displayed
Check the camera connection

Illuminate the surveyed area with more light

Change the alignment of the camera or
change the location

Adjustment is not possible

Do not point the camera at areas with
changing light conditions

Wait until no more image changes are
detected and then switch off the storage mode

You cannot change this setting; this is
designed to minimise the number of recorded
images for the same event
Install the camera nearer to the surveillance
area and/or install additional lighting
Select the correct channel for recording.

Select channel 1 for the recording in the event
of power failure
Insert the SD memory card in the memory card
slot and check all settings

Set the date and time again

Cause

The cable connection between event
recorder and TV is not correct
The wrong channel on the TV has been
selected
The event recorder is switched off.
You have selected the wrong video input
on the video recorder
The camera is not connected correctly

There is too little light available for
illumination
Strong backlighting is directed at the
camera lens

The CMOS camera sensor is calibrated
for daylight

The software reacts to changes in the
image-these can also be changes in the
light conditions
The storage mode cannot be switched off
during a recording; if image changes are
detected, recording is made automatically
If an image area changes constantly, only
the first change will be recorded

The contrast in the image was not
sufficient during the movement
The wrong channel has been selected for
recording.
Channel 1 is automatically selected for
recording after a power failure
The SD memory card has not been
inserted properly or the recording mode
has not been activated
The power supply has been disconnected
for longer than 12 hours

Troubleshooting

Fault

Only interference can
be seen on the screen

A blue screen is
displayed or the image
appears as a picture in
picture
Interferences in the
image / image too dark
Overexposure of the
image (completely light
image)
Colours appear
unnatural, particularly
in artificial lighting
Too many stored
images without
detectable changes
The storage mode
cannot be deactivated

Images have not been
stored although
movement was
present

There is no data on
the SD memory card

Date and time have
changed

GB / IE - 11

GB

IE

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