A program crashes repeatedly, A solid blue screen appears, Other software problems – Dell Precision 390 Instrukcja Obsługi
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A program crashes repeatedly
A program is for an earlier Microsoft® Windows® operating system
A solid blue screen appears
Other software problems
1.
Press <Ctrl><Shift><Esc> simultaneously.
2.
Click Applications.
3.
Click the program that is no longer responding.
4.
Click End Task.
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation —
If necessary, uninstall and then reinstall the program.
If You Are Using Windows XP, Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system
environments.
1.
Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2.
In the welcome screen, click Next.
3.
Follow the instructions on the screen.
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold
the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Check the software documentation or contact the software manufacturer for troubleshooting information —
l
Ensure that the program is compatible with the operating system installed on your computer.
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Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation
for information.
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Ensure that the program is installed and configured properly.
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Verify that the device drivers do not conflict with the program.
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If necessary, uninstall and then reinstall the program.
Back up your files immediately
Use a virus-scanning program to check the hard drive, floppy disks, or CDs
Save and close any open files or programs and shut down your computer through the Start menu —
(See
Turn Off Your Computer
.
Run the Dell Diagnostics —
(See
Dell Diagnostics
)
If all tests run successfully, the error condition is related to a software problem.